Please allow 15 business days for our team to process and ship your orders. If we run into any issues on our end, we will contact you by email using the address you leave at checkout.
Also if there are any additional delays for any reason, we will compensate you for the inconvenience as well as give you an update.
We will contact you by email using the address you used at checkout. Please also keep an eye out on your spam as well. Our messages can sometimes fall there as well. You will not receive a text or phone call.
In order to ensure the integrity and quality of our products, you are responsible for picking up your package at the agreed upon time, on the agreed upon date. If you need to reschedule, you must reschedule (at minimum) 2 hours prior to your pick up time.
If your package(s) is/are not picked up within or at the agreed upon date and time, the package will be discarded without a refund due to lack of adequate storage to maintain quality of the product(s). There are no exceptions.
Please note that if an order is placed over the phone, facebook messenger, Instagram or our website you are agreeing to these terms and conditions once order is accepted.